Each piece is handcrafted in Japan and made to order, so it typically takes 2-3 weeks to dispatch your order.

Yes, we offer free worldwide shipping to destinations where FedEx ships small packages. For customers in Japan, we use Yamato for shipping.

Yes, we offer free worldwide shipping to most destinations where FedEx ships small packages. For customers in Japan, we use Yamato.

Yes! EVOUK offers personalization options where you can have your initials or name added to select jewelry pieces using our unique EVOUK fonts.

Our pieces are crafted with high-quality materials, including 18K solid gold, Akoya pearls, gemstones, and plated silver. Specific details about the materials used in each piece can be found on the product page.

Yes, once your order is dispatched, we will send you a tracking number via email so you can monitor your package's progress.

As our pieces are made to order, we cannot accept returns or exchanges unless the item is defective or incorrect. Please reach out to us if you have any issues with your order.

Please contact us at info@evouk.jp with your Order ID, a clear photo of the defective/incorrect product, and your purchase certificate. We will assess your case and offer compensation if reported within 180 days of the shipping date.

We recommend keeping your jewelry in a dry, safe place, avoiding exposure to chemicals, and gently cleaning it with a soft cloth. For specific care instructions, please refer to the care guide provided with your order.

We accept various payment methods, including Credit/Debit Cards, Apple Pay, and Google Pay (Visa, Mastercard, American Express, JCB).